Events by Eden House – Refund Policy

Last updated: 27 January 2026

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This Refund Policy complies with the Australian Consumer Law (ACL) and outlines how refunds are handled for our services.

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1. Deposits

• Deposits are non-refundable, as they secure your event date and cover initial planning, administration, and resources.

• This does not limit your rights under the Australian Consumer Law.
   

2. Client Cancellations

If you cancel your private or corporate event:

• Payments made beyond the deposit may be partially refunded, less any work already completed and non-recoverable expenses.

• Less than 7 days before the event: No refunds will be issued.
   

Specific cancellation terms may also be outlined in your individual agreement.
 

If you cancel your community event registration:

• Less than 2 days before the event: No refunds will be issued.
   

3. Postponements

• Postponements are considered on a case-by-case basis and subject to availability.

• Payments may be transferred to a new date at our discretion.

• Additional fees may apply if the scope of work changes or additional planning is required.
   

4. Third-Party Costs

• Any payments made to third-party vendors (such as venues, caterers, entertainers, or suppliers) are subject to their individual refund and cancellation policies.

• Events by Eden House is not responsible for refunds from third parties.
   

5. Cancellations by Events by Eden House

In the unlikely event that Events by Eden House must cancel due to unforeseen circumstances, we will:

• Provide a full refund of fees paid directly to Events by Eden House, or

• Offer to transfer the booking to a mutually agreed alternative date.
   

6. Australian Consumer Law

Under the Australian Consumer Law, you are entitled to a refund or remedy if our services:

• Are not provided with due care and skill

• Are not fit for purpose

• Are not delivered as agreed
   

This Refund Policy does not override your rights under the ACL.